Refund Policy

At Miniatures Closet, we aim to provide quality products and a smooth shopping experience. Please read our refund policy carefully.

No Cash Refunds

We do not offer cash refunds on any orders once they are placed and confirmed.

Exchange Only

If you receive a wrong, damaged, or defective item, we will only offer an exchange of the same product or a replacement, subject to availability.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order is dispatched, it cannot be cancelled or refunded.

Refund Exceptions

Refunds are only considered in rare cases where we are unable to replace the item due to stock unavailability or other issues from our side.

Processing Time

If a refund is approved (in exceptional cases), it will be processed within a few working days using the original payment method or agreed alternative.

Contact

For any refund-related queries, please contact our support team with your order details.